General Conditions of Sale
Object
These general conditions of sale aim to define the rights and
obligations of the company Audrey GOYENEIX, SIRET 82444701500010, domiciled
785, chemin de l'Adour, 40220 TARNOS on the one hand and, on the other hand, the client (hereinafter
after “the Customer”) wishing to make a purchase via the website
audreygoyeneix.com (hereinafter “the Site”).
The Customer declares to have read the following provisions before
to place an order. By choosing to make purchases through the Website,
he expressly and irrevocably accepts the terms set out below.
Any order placed with Audrey Goyeneix therefore entails
the unreserved acceptance by the Client of these conditions which may
be modified at any time and without notice by Audrey Goyeneix. The
applicable conditions being those in force on the date of the order by the
Customer.
Products and liability
The Products offered for sale are presented on the Site audreygoyeneix.com and accompanied by a description and comply with the standards applicable in France.
The parts sold on the site being entirely handmade, the elements such as photographs, texts, graphics as well as all the information and characteristics illustrating and/or accompanying the Products are purely indicative and are not contractual, which the Customer acknowledges.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right to change the prices of our products at any time without notice.
Consequently, Audrey Goyeneix cannot incur any liability in the event of an error or omission in any of these elements or in the event of modification of said elements by the suppliers and/or publishers.
Customer Obligations
The Customer declares that he/she is at least 18 years old and has the legal capacity or holds parental authorization allowing him/her to place an order on the Site.
The Client undertakes to communicate to Audrey Goyeneix the real and necessary information elements for the performance of the service subject to these conditions as requested online and according to his situation, in particular his surname, first name, address, telephone number and valid e-mail.
The Customer is responsible for the consequences arising from information transmitted that is false or inaccurate or whose use would be unlawful.
Once the order has been placed, the Site sends the Customer an e-mail confirming the order and informing them of the dispatch of the Products.
The Customer can modify his data in the “my account” section.
Order
Any order will only be definitively validated after acceptance of payment.
Audrey Goyeneix reserves the right to cancel or refuse an order in the event of a dispute with the Customer over a previous order.
Audrey Goyeneix may accept orders within the limit of available stocks. It informs the Customer of the availability of the Products sold on the Site at the time of confirmation of the order.
If, despite its vigilance, the products ordered are unavailable, Audrey Goyeneix will inform the Customer by e-mail as soon as possible. The Customer may then cancel his order and be reimbursed, if applicable, the sums already paid.
Permanent or temporary unavailability cannot in any case engage the responsibility of Audrey Goyeneix, nor can it give rise to any right to compensation or damages in favor of the Client.
Price
The prices displayed on our website are indicated in euros, all taxes included, excluding shipping costs, participation in order processing costs and packaging costs. The intra-community VAT number is FR40824447015.
Shipping costs, contribution to order processing costs and packaging costs will be indicated in the Customer's basket, before final validation of the order.
Prices may be changed at any time, without notice and in particular in the event of a change in tax or economic data. Items will be invoiced on the basis of the rates in effect at the time the order is registered.
Delivery
Audrey Goyeneix delivers your order in France or abroad to the address you indicated during the ordering process. You agree to provide us, when ordering, with all the information necessary for delivery, your email and your mobile phone number to be contacted if necessary.
Audrey Goyeneix is taking part in the ecological transition towards a low-carbon economy thanks to Colissimo's carbon neutrality approach, a benchmark in the fight against climate change. This approach is organized around measuring, reducing and offsetting emissions from the Colissimo delivery service.
The shipping costs take into account the sending of the package of course and its weight, but also the packaging of the parts.
Hand delivery is possible at the workshop, at 785, chemin de l'Adour 40220 TARNOS, by appointment only or during workshop opening hours.
Except in exceptional circumstances, orders are posted within one week of purchase. It then takes 2 to 4 days to receive the package (indicative times provided by La Poste) for Colissimo deliveries in France.
Delivery is possible worldwide: shipping costs vary depending on the destination, please contact us to specify the method of operation.
Payment
Full payment must be made when ordering. At no time may the amounts paid be considered as a deposit or down payment. The Customer pays for his order by credit card (Visa, Eurocard/Mastercard, AMEX, etc.) or with his Paypal account, in accordance with the provisions of this article and as indicated in the payments section of the Site.
Audrey Goyeneix retains ownership of the item until full payment of the price by the Customer. Purchases are made securely. The payment solutions adopted by Audrey Goyeneix are 100% secure. For payments by credit card (Carte Bleue, Carte Bleue Visa and e-Carte Bleue), all information that Customers communicate to Audrey Goyeneix is strictly protected and guarantees the compliance and security of each transaction.
Returns and refunds of merchandise
– Right of withdrawal
In accordance with the new European directive, the Hamon Law, which came into force in June 2014, you have a legal period of 14 days to exercise your right of withdrawal.
– Exchange and refund
Since the pieces are handcrafted, it is impossible to request an exchange: the pieces are all unique.
In the event that a part does not suit the Customer, the law gives 14 days after receipt of the order to request a refund.
In this case, the Customer is required to return the item within 14 days from the date of receipt of the item, the postmark serving as proof, to the following address: Audrey Goyeneix – 785, chemin de l'Adour 40220 TARNOS.
Audrey Goyeneix undertakes to reimburse you the price of the item within 30 days of receipt of the package, provided that it is received in good condition and accompanied by the withdrawal form. Delivery and return costs remain your responsibility.
In the event that parts arrive broken, with photographic proof of the condition of the package, the condition of the packaging, and finally the parts, an exchange may be requested.
– Guarantees and liability
Audrey Goyeneix has, for all stages of access to the site, from the ordering process to the dispatch of the package or subsequent services, only an obligation of means.
Audrey Goyeneix cannot be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a breakdown in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with the law and case law.
Your personal information, collected on our website, is only intended for Audrey Goyeneix and its partners.
This data is used to process your order, send our newsletter, our commercial offers and competitions.
In accordance with Law No. 78/17 of 6 January 1978 relating to information technology, files and freedoms, you have the right to access, modify, rectify and delete data concerning you. To exercise this right, simply send us an email to: audrey@goyeneix.fr or by post to the following address: Audrey Goyeneix, 785, chemin de l'Adour 40220 TARNOS.
Intellectual property
Under no circumstances is the Customer authorized to download or modify all or part of the Site and in particular its content (listed products, descriptions, images, videos, etc.).
This Site or any portion of this Site may not be reproduced, copied, sold or exploited for commercial purposes without the express written permission of Audrey Goyeneix.
In general, all copyrights, trademarks and other distinctive signs and property or intellectual property rights appearing on the Site will remain the full and entire property of Audrey Goyeneix.
The Customer is therefore required to respect intellectual property rights and may not use the trademarks appearing on the Site and on the Products where applicable, or register a trademark which would be detrimental to the rights holder, unless otherwise provided in the contract.
The same applies to any other intellectual property right.
Data Privacy Policy
La Réglementation Générale sur la Protection des Données est un ensemble de loi mises en place par la commission Européenne à partir du 25 Mai 2018 pour toutes les entreprises qui ont une activité en Europe.
Dernière mise à jour : 28 Octobre 2024
Nous attachons une grande importance à la protection de vos données personnelles. Cette Politique de Confidentialité explique comment nous collectons, utilisons, stockons et protégeons vos informations lorsque vous visitez notre site internet audreygoyeneix.com.
Nous pouvons collecter les types d'informations suivants:
- Données personnelles : Nom, adresse e-mail, numéro de téléphone, adresse postale, etc..
- Données de navigation : Adresse IP, type de navigateur, pages visitées, heure et date de visite, etc..
- Cookies : Nous utilisons des cookies pour améliorer l'expérience utilisateur et analyser notre trafic.
Les informations que nous collectons peuvent être utilisées pour :
- Améliorer notre service et personnaliser votre expérience.
- Traiter vos demandes et communiquer avec vous.
- Vous envoyer des informations sur nos produits et services, si vous avez consenti à le faire.
- Analyser l'utilisation de notre Site pour en améliorer le contenu.
Nous ne vendons pas vos données personnelles à des tiers. Nous pouvons partager vos informations avec :
- Des prestataires de services qui nous assistent dans le fonctionnement de notre Site. - Les autorités compétentes si requis par la loi.
Nous mettons en œuvre des mesures techniques et organisationnelles pour protéger vos données contre toute perte, accès non autorisé, modification ou divulgation afin de vous garantir une sécurité maximum.
Vous avez le droit de :
- Accéder à vos données personnelles.
- Demander la rectification de vos données.
- Demander la suppression de vos données, sous certaines conditions.
- Retirer votre consentement à tout moment pour le traitement de vos données.
Notre Site peut contenir des liens vers d'autres sites. Nous ne sommes pas responsables des politiques de confidentialité ou des pratiques de ces sites.
Nous nous réservons le droit de modifier cette Politique de Confidentialité à tout moment. Les changements seront publiés sur cette page avec une date de mise à jour.
Pour toute question concernant cette Politique de Confidentialité, vous pouvez nous contacter à : audrey@goyeneix.fr
Audrey Goyeneix
785, chemin de l’Adour
40220 TARNOS
Mobile : +33 6 63 22 96 41